The Data recovery service is available for all kinds of data storage devices. Hard disk, Raid, Nas, Virtual Machines, SSD (Solid State Drive), Tape, CD/DVD, Floppy Disk, USB Pendrive, all types of memory cards (SD, Compact Flash, Memory Stick etc.) And for all operting systems. We are highly specialized in data recovery from RAID, NAS and Virtualized systems. Aesse Service also offers a smartphone data recovery service, for further information we advise you to contact our operators via phone at 03311774480 or via email at recuperodati@aesse-service.it.
Users that require the data recovery service, will surely need to retrieve important or indispensable data.
Aesse Service srl has established in the data recovery market, troughout the country, thanks to the
many customers that had reported and recommended our company to colleagues or other operators.
The satisfaction of our customers is our satisfaction, as well as a goal and a confirmation of our competence
and professionalism.
Opening the defective device in the clean room, resulting in increased costs, is not always indispensable.
Aesse Service Srl has its own know-how acquired over time and based on experience,
which leads our company to achieve very high success rates in data recovery operations and more precisely by 90% for 1st
level operations and 80% For 2nd level operations.
Thanks to our 1st level level data recovery process, we can offer you the most cost-effective service (Please see Processing Phase for 1st and 2nd Level Description).
The short guide below, refers to hard disk data recovery, and is based on our experience, statistics and most commonly encountered issues.
If your case is not covered in this guide, please call our operators at 03311774480 or via our online support chat.
Your device probably needs a 1st level data recovery service if:
Your device probably needs a 2nd level data recovery service if:
All data recovery operations are carried out exclusively in the laboratories of Aesse Service Srl in italy, without the cooperation of any other data recovery company, both in italy and abroad.
Free diagnostic is provided for Floppy Disks (Considering their limited capacity and simplicity of processing), but it is not provided for other types of media. The technical verification of each data storage device requires a noteworthy amount of work and time, therefore, if carried out with the necessary assurance of seriousness and professionalism, it follows that it cannot be free, to ensure that we provide our customers a trustworthy, high quality and professional service.
The cost of the data recovery service, depends mainly on the following factors:
For the reasons outlined above, it is easy to understand why it is not possible to provide a fixed price for the data recovery service or a rate based on the amount of megabytes recovered. By opting for rates at megabytes, the hypothesis is that the analysis is performed in a rather inexpensive, quick and approximate way. In this case, the customer will never be sure that the data is really unrecoverable. Based on the information received from our Customers, the proof of the quality and professionalism of our service, is that many devices that came to our laboratories that were declared unrecoverable by other data recovery companies, were actually recoverable after our engineers had performed the necessary data recovery operations on them. Using our data recovery request form, you can request a quote in which, depending on what you reported, you will be clearly informed of the minimum and maximum cost for the intervention that will be executed. The request for a quote is not demanding, but allows the customer to evaluate whether or not to proceed with the service.
To better understand the data recoverys process that we have shown below, we recommend downloading the flow chart that graphically describes all the processing phases of our Data Recovery service.
The Data Recovery service offered by Aesse Service srl is structured on 2 levels, excluding intervention on Solid State Drives (SSDs), Ribbons / Tapes, Cd / Dvd, Memory Cards and Floppy Disks. Each Level is in divided into 2 phases, one for Diagnostics and one for Data Recovery.
In the 1st level of intervention, we proceed to the preliminary assessment of the possibility or the impossibility of Data Recovery, without opening the support in the clean room. If it is possible to resolve the inconvenience it will follow, the Customer will be informed via email about the list of the recoverable files and the pricing for the next stage of data recovery. If it is impossible to retrieve data at level 1 intervention, it will follow a Diagnostic Pricing for the clean Room with 2nd Level intervention. The tape diagnostic/recovery service does not provide for the defective media to be returned as technically impossible. In case of tape diagnostic and data recovery service, the defective media will not be returned to the Customer, as it is technically impossible.
In both levels of intervention, the data recovery process will only be executed following a special estimate, and technical report provided to the Customer. Any move from one level of intervention to another will always be preceded by a budget estimate and will be subject to express acceptance by the customer. Depending on the amount, the recovered data can be saved to CD, DVD or Hard Disk. However, the type of data storage device will always be indicated on the quote and may be agreed in advance with the Customer.
This level includes Diagnosis and the eventual Data Recovery service, without opening the support in the clean room, resulting in significant cost containment. Through our low-level reading system, if possible, we create a mirror of the clusters of the data storage media, both in the reference areas and the data area, skipping bad blocks. After completing the operation and working exclusively on the virtual image of the media, we reconstruct the reference areas and look for all the fragments in the data area for each single file, to create the original structure. At the end of the procedure, it is usually possible to recover all or part of the lost data. Thanks to the technique we have adopted and our expertise, we have achieved a success rate in recovering data at this level equal to 90% of the workings. At this level, to limit the cost, the Customer can refer to the provided File List by selecting what data he wants to be recovered. The selection must be only made by indicating the folders you want to recover from the root directory, and not file by file.
The 1st level of intervention can be applied to the following media:
Hard Drive, Solid State Drive (SSD), RAID / NAS Systems, Virtual Machines, Removable Cartridges, Floppy Disks, Cdr, Dvd, Ribbons / Tapes, PenDrive USB, Flash Card ™, Smart Media ™, Micro Drive, Multimedia Card, Secure Digital Card and all other data storage media for digital cameras.
This level includes Diagnosis and the eventual Data Recovery service, opening the disk in a clean room. Depending on the case and the severity of the defect, it may be necessary to replace damaged electromechanical parts (eg: Testine, Engine, Voice Coil, etc.) or work directly on the magnetic surface of the support to create a cluster mirror, Both in the reference areas and in the data area, by skipping any bad blocks. After completing the operation and working exclusively on the virtual image of the media, we reconstruct the reference areas and look for all the fragments in the data area for each single file, to create the original structure. At the end of the procedure, it is usually possible to retrieve all or part of the lost data. Thanks to the technique we have adopted and our expertise, we have achieved a success rate in recovering data at this level equal to 80% of the workings. At this level, the Customer can not select the data he wants to retrieve. In fact, the processing involves retrieving all files that are listed in the provided File List.
The 2nd level of intervention can be applied to the following media:
Hard Disk, Sistemi RAID/NAS, Virtual Machines and removable cartridges.
In case of data loss, it is very important to avoid some actions, which can greatly affect the probability of recovery. Below is a brief guide on what to do and what not to do in case of data loss.
Hard Drives, Removable Cartridges and Raid / Nas Component Drive Units should never be opened unless in a clean room. Opening the media in an unprotected environment greatly compromises the ability to recover the data. The dust that is normally present in the environment, depositing on the magnetic surfaces, interferes between the reading head of the unit and the surface itself, thus effectively ruining the sectors involved. Touching the magnetic surfaces also causes the same damage. Also do not attempt to open Solid State Drive (SSD), Ribbon / Tape, Memory Card, PenDrive USB or Floppy disk drive as it may physically damage the media.
In the case of Hard Disk, Raid/Nas Systems, Removable Cartridges, Floppy Disks and Tapes / Tapes, DO NOT insist on turning the unit on and off. In fact, if the units have undergone a Head Crash or the head for any other reason physically destroys the surface, insisting will only cause more damage to the surface of the platters. Any additional attempt to access data will result in further damage to the magnetic surface of the media, compromising the ability to recover the data.
In case of Hard Disk, Solid State Drive (SSD), Raid/Nas Systems, Removable Cartridges and Floppy Disks, PenDrive USB, Flash Card ™, Smart Media ™, SONY Memory Stick ™, IBM ™ Micro Drive, Multimedia Card, Secure Digital cards etc. Never run surface scan programs (Ex: Defrag, Disk Doctor, ScanDisk, etc.). These programs can execute overwriting tasks, and greatly compromise the ability to recover the data.
In case of Hard Disk, Raid / Nas Systems, Removable Cartridges, Floppy Disks and Tapes / Tapes, turn off your device or computer to prevent further damage. Through our On-Line Request Form, you can request a personalized data retrieval service, depending on your needs.
In some data recovery operations from RAID / NAS systems, it has happened that due to erroneous operations performed by the Customer,data recovery was only partially possible or, in the most serious cases, impossible. For this reason, we would like to provide some useful tips to our Customers, and anyone who lost data from RAID/NAS systems.
The most used RAID configurations are:
This level allows you to get high storage capacity at low cost and remarkable read and write performance. Unfortunately, it is a non-redundant level and therefore does not provide any data security. Minimum 2 hard drives can be used. In this configuration, data is written in equal parts on all disks that make up the RAID.
Example of RAID0 consisting of 5 80 Gb HDD:
Overall capacity = 80Gb * 5 = 400Gb In this case it is sufficient that only one disk fails, to completely compromise the ability for the customer to access data on the media.
This level provides some data security. A minimum of 2 hard disks can be used. In this configuration, data is written simultaneously on both disks, creating a mirrored copy of the data.
Example of RAID1 consisting of 2 80Gb HDD:
Overall capacity = 80Gb In this case, if one of the two Hdds is faulty, the system continues to operate correctly. If both disks fail, the Customer will no longer be able to access the data. The mirroring system can also be applied to RAID0 structures, ie two groups in Striping, one the mirror of the other (RAID 0 + 1), and also RAID5 structures (see below), that is, two groups in Striping + Parity one the mirror of the other (RAID50).
In this situation, there may be only two cases, in one case both Hdds have failed at the same time, in the other case the system has a logical defect, both cases result in the impossibility to access the data. We advise our Customers to avoid any reconstruction operations.
This level provides an excellent level of security and reading and writing performance. A minimum of 3 Hdd can be used. In this kind of configuration, Files are written in equal parts on all disks that make up the RAID, along with the parity bytes that, in case of failure of one of the disks, allows you to rebuild the complete file.
Example of RAID5 consisting of 3 80Gb Hdd:
Total capacity = (80Gb * 3) -80Gb = 160Gb In this case, if one of the disks fails, the system continues to function properly. If at least 2 disks fail, the customer will no longer be able to access the data.
Do not ever change the original physical location of the disks that make up the RAID. If one of the disks is moved, the system interprets this as a logical tree failure and may begin a reconstruction procedure that, having moved 2 Hdd, will overwrite both Hdd compromising the ability to retrieve the data.
There are two types of PenDrive USB available on the market. The first is called monolithic the second non-monolithic (See images below):
Monolithic pendrive | Non-Monolithic pendrive |
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A monolithic pendrive uses a single electronic chip to store data. Both physical and logical corruption can happen on this kind of pendrive. However, in the event of a physical defect, it is only possible to intervene if the unit has the Service Pin (See Technical Item at the following link.
In case of non-monolithic PenDrive it is possible to intervene to recover data from both physical and logical corruption.
The prices quoted in the "Monolithic Memory Card" table are only applied in the case of a Physical Defective Monolithic Memory Card. In this case the Customer will be notified in advance and we will only process it after receiving explicit authorization.
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1st Level for Hard Drives and Removable Cartridges |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
Standard |
Max. 10 workdays |
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€ 60,00 |
€ 270,00 |
Express |
Max. 5 workdays |
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€ 100,00 |
€ 600,00 |
Emergency |
24h. Max. 2 workdays |
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€ 180,00 |
€ 900,00 |
2nd Level for Hard Drives and Removable Cartridges |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
Standard |
Max. 10 workdays |
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€ 100,00 |
€ 560,00 |
Express |
Max. 5 workdays |
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€ 200,00 |
€ 1.300,00 |
Emergency |
24h. Max. 2 workdays |
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€ 400,00 |
€ 2.290,00 |
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Solid State Drive - SSD (Single Level) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
Standard |
Max. 10 workdays |
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€ 100,00 |
€ 430,00 |
Express |
Max. 5 workdays |
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€ 200,00 |
€ 700,00 |
Emergency |
24h. Max. 2 workdays |
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€ 300,00 |
€ 1.000,00 |
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1st Level for RAID / NAS Systems |
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Type of service |
Timing |
Disk number |
Diagnostic |
Based on the diagnostic result, starting from: |
Standard |
Max. 10 workdays |
1st |
€ 70,00 |
€ 700,00 |
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from 2nd to 5th |
€ 40,00 |
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6th and next |
€ 20,00 |
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Express |
Max. 5 workdays |
1st |
€ 140,00 |
€ 1.500,00 |
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from 2nd to 5th |
€ 70,00 |
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6th and next |
€ 40,00 |
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Emergency |
24h. Max. 2 workdays |
1st |
€ 210,00 |
€ 2.500,00 |
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from 2nd to 5th |
€ 110,00 |
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6th and next |
€ 60,00 |
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2nd Level for RAID / NAS Systems |
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Type of service |
Timing |
Disk number |
Diagnostic |
Based on the diagnostic result, starting from: |
Standard |
Max. 10 workdays |
1st |
€ 110,00 |
€ 2.500,00 |
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from 2nd to 5th |
€ 60,00 |
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6th and next |
€ 30,00 |
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Express |
Max. 5 workdays |
1st |
€ 220,00 |
€ 4.500,00 |
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from 2nd to 5th |
€ 110,00 |
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6th and next |
€ 60,00 |
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Emergency |
24h. Max. 2 workdays |
1st |
€ 450,00 |
€ 6.500,00 |
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from 2nd to 5th |
€ 220,00 |
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6th and next |
€ 110,00 |
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Virtual Machine ( Single€ Level ) |
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Custom quotation based on the technical characteristics and timing you want. Please contact us. |
Tape ( Single Level ) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
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Standard |
Max. 10 workdays |
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€ 200,00 |
Custom quotation |
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Express |
Max. 5 workdays |
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€ 300,00 |
Custom quotation |
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Emergency |
24h. Max. 2 workdays |
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€ 500,00 |
Custom quotation |
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Cd/Dvd ( Single Level ) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
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Standard |
Max. 10 workdays |
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€ 70,00 |
€ 100,00 |
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Express |
Max. 5 workdays |
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€ 140,00 |
€ 200,00 |
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Emergency |
24h. Max. 2 workdays |
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€ 210,00 |
€ 300,00 |
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Non-Monolithic Memory Card (Single Level) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
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Standard |
Max. 10 workdays |
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€ 50,00 |
€ 120,00 |
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Express |
Max. 5 workdays |
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€ 70,00 |
€ 200,00 |
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Emergency |
24h. Max. 2 workdays |
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€ 100,00 |
€ 300,00 |
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Monolithic Memory Card (Single Level) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
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Standard |
Max. 10 workdays |
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€ 150,00 |
€ 300,00 |
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Express |
Max. 5 workdays |
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€ 200,00 |
€ 400,00 |
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Emergency |
24h. Max. 2 workdays |
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€ 300,00 |
€ 600,00 |
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Floppy Disk ( Single Level ) |
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Type of service |
Timing |
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Diagnostic |
Based on the diagnostic result, starting from: |
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Standard |
Max. 10 workdays |
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Gratuita |
€ 50,00 |
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Express |
Max. 5 workdays |
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Gratuita |
€ 80,00 |
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Emergency |
24h. Max. 2 workdays |
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Gratuita |
€ 140,00 |
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Additional services on Request |
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Type of service |
Media |
Level |
Price |
Description |
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Re-assembly |
Hard Disk |
Available only in 2nd level |
€ 70,00 |
In order to perform data recovery in a clean room |
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the hard drive has to be disassembled. |
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This service is designed for Customers who |
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need the hard drive back, we can re-assembly |
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the drive and send it to the Customer after |
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the data recovery procedures are performed. |
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Shipping costs are a customer's charge. |
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If the return is not requested, the device |
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Re-assembly |
Raid / Nas |
Available only in 2nd level |
€ 70,00 |
As described above |
Certificate of recovery |
All media |
Available in all levels |
€ 52,00 |
It's possible to request a data recovery certificate which certifies that the required operation have been performed. This service is designed for Customers who need this kind of certificate for insurance companies. |
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The diagnostic price is intended for each data storage device. The Diagnostic Price for Raid / Nas is variable according to the number of disks your system is made up of, and is intended for each disk. All prices are exclusive of VAT. Depending on the amount of recovered data, they will be saved on CDR, DVD-R or Hard Disk. The indicated timings are normally always met. In some cases, when the damage to the media is very serious, there may be delays. The Customer will be informed. In case of data recovery from tapes, the defective media is not returned to the customer after the data recovery has been performed, as it is technically not possible. |